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Desktop Support Engineer

Location: Centennial, CO OR Louisville, CO OR Boulder, CO
Work Model: Primarily Onsite 

Overview

We are seeking customer-focused Desktop Support Engineers to support a large-scale Microsoft 365 modernization initiative while providing day-to-day desktop support for end users in a corporate environment.

This role will serve as the primary onsite IT support presence for one office location, assisting users with Microsoft 365 applications, endpoint support, account access issues, device deployments, and general technical troubleshooting. The ideal candidate is comfortable working directly with end users, providing white-glove support, and operating in a fast-paced environment where customer service is just as important as technical ability.

Responsibilities

• Provide onsite desktop support for end users in a corporate environment

• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online

• Support user authentication issues including password resets, MFA enrollment, account unlocks, and access requests

• Troubleshoot Windows 10/11 operating system, hardware, software, and connectivity issues

• Deploy, configure, and support laptops, desktops, monitors, docking stations, printers, and peripherals

• Assist with user onboarding and offboarding activities

• Support conference room technology and collaboration tools

• Provide hands-on support during Microsoft 365 migration and modernization activities

• Assist users with post-migration questions, troubleshooting, and adoption support

• Document issues, resolutions, and support activities within ticketing systems

• Escalate advanced infrastructure, networking, or identity-related issues when appropriate

• Deliver high-touch support to business users and leadership teams

• Partner closely with project managers, engineers, and infrastructure teams during key project milestones

Required Qualifications

• 3+ years of desktop support, deskside support, or IT support experience

• Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Strong troubleshooting experience in Windows 10/11 environments

• Experience supporting Active Directory user accounts, password resets, permissions, and group memberships

• Familiarity with MFA, authentication, and account access troubleshooting

• Experience supporting laptops, desktops, printers, docking stations, and related hardware

• Strong customer service and communication skills

• Ability to work onsite and provide hands-on support to end users

Preferred Qualifications

• Experience supporting Microsoft 365 migration, deployment, or modernization initiatives

• Familiarity with Entra ID (Azure AD)

• Experience with Intune or endpoint management platforms

• Experience supporting executive or VIP users

• Experience working in enterprise corporate environments

• Prior consulting or managed services experience

Nice to Have

• PowerShell experience

• Experience with Okta or other identity management platforms

• Exposure to device imaging, provisioning, or deployment tools

If you enjoy working directly with end users, solving technical problems, and supporting modern workplace technologies in a hands-on environment, we'd love to hear from you.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3

• 5+ years in HVAC controls engineering or building automation systems integration. 

• Programming experience with industrial protocols. Hands-on experience designing programs that integrate via BACnet/IP, BACnet MS/TP, Modbus TCP, Modbus RTU, OPC-UA, or LON (read and write configuration). 

• Automation logic programming. Experience designing, developing, and modifying automation logic programs in BAS platforms: Johnson Controls Metasys, Siemens Desigo CC, Schneider EcoStruxure, Honeywell, or equivalent. 

• Knowledge of ASHRAE A2 thermal environment specifications for data centers or critical facilities. 

• Field commissioning experience — must be comfortable on-site at live operating facilities. 

• Ability to interpret HVAC drawings, sequence of operations, and control panel documentation. 

• Edge gateway programming. Familiarity with edge gateway concepts; AWS IoT Greengrass v2 component program experience preferred (willingness to adopt is acceptable). 

• Experience with co-location, telecom headend, or hyperscaler datacenter facility environments. 

• Familiarity with AWS IoT SiteWise Edge or equivalent industrial cloud gateway programs. 

• Experience designing programs for AI/ML-driven automation platforms or predictive control systems. 

• Familiarity with Eaton Foreseer or vendor-specific monitoring platforms in the Comcast footprint. 

• Python programming for automation logic test programs or API integration programs. 

• Knowledge of NIST SP 800-82 (Operational Technology security) or Purdue Model network segmentation. 

• Certified Control Systems Technician (CCST) or equivalent credential. 

• Experience with containment systems: hot-aisle/cold-aisle containment, in-row cooling. 

• Automation logic program design and development. Apply systems analysis techniques to determine functional specifications; design, develop, document, test, and modify stage-up and stage-down automation logic programs based on ASHRAE A2 thermal thresholds and electrical load signals. 

• Integration program development. Design and modify integration programs connecting the automation control logic with existing HVAC controller interfaces using BACnet/IP (primary), BACnet MS/TP (legacy serial), Modbus TCP/RTU, OPC-UA (preferred for newer systems), or vendor-specific APIs from Eaton, Siemens, Liebert, and Foreseer. 

• Edge component program deployment. Design, develop, document, deploy, and modify AWS IoT Greengrass v2 component programs at site for protocol translation and local buffering during connectivity loss. 

• SiteWise Edge gateway configuration program. Design and modify AWS IoT SiteWise Edge gateway configuration programs to consume facility telemetry via BACnet, Modbus, and OPC-UA connectors. 

• Safety interlock program implementation. Design, develop, test, and modify safety interlock programs: manual override capability, minimum cycle time enforcement, alert escalation, override audit trail. 

• POC execution and program validation. Execute the HVAC Automation POC at the two Downingtown pilot sites in Recommend Mode with the Comcast facilities team supervising every recommendation; analyze program output and modify automation programs based on operator feedback. 

• POC results analysis and documentation. Document POC results: response latency, setpoint accuracy, false-positive rate, operator feedback, PUE and EPCB outcome metrics against pre-POC baseline. 

• Automation sequence validation. Validate automation sequence programs against Comcast-approved operating parameters; coordinate vendor support engagements (Eaton, Siemens, Liebert) where controller access requires vendor configuration. 

• Test program collaboration. Support the QA/Integration Analyst during test execution; analyze test results and design corrective program modifications. 

• Specification documentation. Produce automation logic program specifications, control flow diagrams, and commission documentation. 

Senior Ping Identity Engineer - Remote 

We are seeking a Senior Ping Identity Engineer to join a critical Identity & Access Management initiative focused on completing an enterprise Ping Identity implementation and supporting a large-scale IAM migration effort.

This opportunity is ideal for a hands-on Ping Identity consultant who enjoys stepping into complex environments, assessing existing implementations, identifying gaps, and driving technical execution through completion. The engagement will involve partnering with technical and business stakeholders to stabilize, enhance, and expand an enterprise Ping Identity ecosystem while supporting ongoing migration and modernization efforts.

Key Responsibilities:

• Assess existing Ping Identity environments and identify remaining implementation activities
• Complete configuration and deployment efforts across development and production environments
• Support enterprise IAM migration initiatives and application onboarding efforts
• Configure and support PingFederate, PingAccess, PingOne, PingDirectory, and related technologies
• Troubleshoot authentication, federation, token, certificate, and access-related issues
• Configure and support SAML, OAuth, and OpenID Connect (OIDC) integrations
• Partner with engineering teams and stakeholders to develop migration strategies and implementation plans
• Document configurations, implementation decisions, operational procedures, and best practices
• Provide technical guidance around Ping Identity architecture, administration, and future platform growth

Required Qualifications:

• 5+ years of hands-on Ping Identity experience
• Strong experience with PingFederate
• Experience with PingAccess
• Experience with PingOne and/or PingDirectory
• Experience implementing and supporting enterprise SSO and federation solutions
• Strong knowledge of SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
• Experience configuring IdP/SP connections, authentication policies, and attribute mappings
• Experience standing up and supporting enterprise Ping Identity environments
• Experience troubleshooting authentication, federation, token, and certificate-related issues
• Experience integrating Ping solutions with Active Directory, Entra ID, and LDAP
• Experience supporting IAM migrations and transformation initiatives
• Ability to quickly assess existing environments and work independently with minimal oversight
• Strong communication, consulting, and stakeholder management skills

Preferred Qualifications:

• Previous Okta-to-Ping migration experience
• PingID implementation experience
• Office 365 migration experience
• SiteMinder migration experience
• Terraform, Ansible, Python, or Bash scripting experience
• Experience supporting large enterprise environments
• Consulting or professional services background
• Experience estimating level of effort and supporting project-based delivery models

This role is best suited for a senior consultant who combines deep Ping Identity expertise with strong problem-solving skills, client-facing communication abilities, and a track record of successfully delivering complex IAM implementations and migrations. 

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AM1

• Support production control activities in alignment with manufacturing schedules
• Create and update purchase orders in Oracle Cloud or SAP
• Receive inventory into the ERP system and issue materials to manufacturing
• Track inventory levels across remote contract manufacturing partners
• Perform inventory reconciliation between physical shipments and ERP system records
• Manage shipment confirmations and monitor delivery status
• Support direct order fulfillment in a ship-to-customer model
• Coordinate domestic and international shipments, including preparation of international shipping documentation
• Provide worldwide logistics support across multiple stakeholders

• 3+ years of warehouse or distribution experience
• Shipping and receiving experience
• Basic Excel skills and comfort working with numbers
• ERP system experience, preferably Oracle Cloud or SAP
• Strong communication skills and proactive mindset
• Ability to take initiative and work independently in a fast-moving environment
• Ability to lift 15–20 pounds
• Comfortable with extended periods of sitting, bending, lifting, and reaching

• International shipping experience
• Oracle Cloud experience
• Experience working with major carriers such as UPS and FedEx
• Inventory management experience

QA/INTEGRATION ANALYST - PHILADELPHIA, PA (REMOTE)

We are seeking a hands-on QA/Integration Analyst to support a large-scale Virtual Building Automation System (VBAS) initiative focused on simulation validation, cloud-based data pipelines, and HVAC automation workflows. This role is embedded within a cross-functional delivery team and is responsible for planning, executing, and facilitating integration and acceptance testing across multiple AWS-hosted platforms and operational technology environments.

What You'll Bring:

• 3+ years of experience in QA, systems integration testing, technical validation, or acceptance testing
• Experience creating:
  • Formal test plans
  • Test cases and scripts
  • Acceptance criteria documentation
• Ability to validate APIs, integrations, data feeds, and backend systems - beyond traditional UI testing
• Experience with data validation techniques including:
  • SQL queries
  • Schema verification
  • Time-series data analysis
  • Athena or equivalent query platforms
• Experience facilitating UAT sessions with operational or business stakeholders
• Strong written communication skills with the ability to produce audit-ready documentation
• Familiarity with cloud platform testing and security concepts, preferably within AWS environments: IAM, KMS, Service integrations

• Develop and execute integration and acceptance test plans across:
  • AWS-hosted IoT and data lake pipelines
  • Simulation engine on IoT TwinMaker
  • Visualization and dashboard platforms
• Validate simulation performance against historical operational data and document pass/fail criteria against defined accuracy thresholds
• Verify AWS IoT asset models, including:
  • Hierarchy integrity
  • Measurement bindings
  • Edge-to-cloud data ingestion and processing workflows
• Test HVAC automation workflows including:
  • Stage-up and stage-down sequencing
  • Threshold triggers
  • Manual override capabilities
  • Minimum cycle time enforcement
  • Override audit trail verification
• Execute end-to-end data quality validation, including:
  • Schema compliance
  • Field completeness
  • Latency checks
  • End-to-end data lineage
• Verify alerting configurations fire correctly under test conditions across operational and safeguard alert categories 
• Facilitate User Acceptance Testing (UAT) sessions with facility operations stakeholders and document operator sign-off and open items
• Maintain defect log with reproduction steps, severity ratings, and resolution tracking
• Produce acceptance test reports for milestone gate packages