Find Your Next Role

Showing
Jobs

Longwood, FL

SERVICE DESK TECHNICIAN (REMOTE – EST HOURS)
We’re looking for a Service Desk Technician to join a fast-paced, enterprise IT environment supporting a large and growing user base. This is a fully remote role (EST hours) where you’ll be the first line of support for end users, helping resolve technical issues, manage user accounts, and keep day-to-day operations running smoothly.

This role is ideal for someone who enjoys problem-solving, thrives in a high-volume support setting, and wants exposure to a wide range of technologies across a modern Microsoft-based environment.


What You’ll Bring

3+ years of experience in a Service Desk or Help Desk (Tier 1) role
Hands-on experience with Active Directory and/or Azure (user creation, permissions, offboarding)
Strong experience supporting Microsoft 365 (O365) in an enterprise environment (500+ users)
Proven ability to troubleshoot Microsoft Office applications and end-user issues
Experience setting up new PCs and migrating user data
Comfortable providing support over the phone and working directly with end users
Strong documentation skills (ticket updates, knowledge base contributions)
Experience working in a ticketing system (ServiceNow or similar preferred)
Ability to manage multiple priorities and work independently in a remote setting


Bonus Experience

Experience with ServiceNow, Ninja RMM, or similar tools
Exposure to Azure-based environments and cloud infrastructure
Experience issuing licenses and managing identities in O365
Background supporting a wide variety of applications (not siloed)
Experience contributing to IT projects or process improvements
Relevant certifications (CompTIA A+, Network+, Security+, or Microsoft/O365 certs)


What You’ll Do

Provide Level 1 remote IT support via phone and email for a large user base (1,700+ users)
Troubleshoot hardware, software, and access-related issues across a Microsoft environment
Handle onboarding and offboarding of user accounts in Active Directory/Azure
Manage O365 tasks including license assignment, identity creation, and app support
Perform initial triage of incoming tickets and escalate when appropriate
Set up new user workstations and assist with data migration
Document issues, resolutions, and processes clearly within the ticketing system
Collaborate with internal teams and external vendors to resolve issues
Support a variety of applications and systems in a dynamic, non-siloed environment


Additional Details

Fully remote (must be able to work 9:00 AM – 6:00 PM EST)
Long-term contract opportunity with consistent hours
High-impact role supporting a large, enterprise-level environment


TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#LI-KG1
 

Raleigh, North Carolina

Remote

People Relations Specialist – TSG Corporate – Hybrid (Raleigh, NC) 

The People Relations Specialist manages and improves the relationship between the organization and its workers to maintain a fair, safe, and productive workplace. The role is the organization's go-to resource for consultant relations and all leave, accommodation, and military leave matters. The role serves as the point of contact for workplace concerns, processes leaves and accommodation requests from intake through resolution and return to work, and escalates complex or high-risk cases to the Sr. Manager, People Operations & Compliance. 

The specialist also partners with Payroll so pay and benefits stay accurate and compliant while employees are on leave. The role supports all employee types, including full-time, part-time, temporary, and seasonal staff. 

This is a hybrid role, requiring one in-office day per week at our Raleigh office 

Company Overview:         
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.  

We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands. 

Key Responsibilities:  

  • Manage consultant relations, serving as the point of contact for workplace concerns, policy questions, and conduct matters, and coordinating with leaders, Account Managers, Service Delivery, and client HR as appropriate. 
  • Partner with Legal on escalated matters, including cases with litigation risk, potential retaliation claims, or agency complaints. 
  • Track all open cases in accordance with internal processes and the law. 
  • Maintain and preserve personnel file documentation in accordance with applicable record retention laws. 
  • Process all internal leaves in accordance with company policy and applicable law (FMLA, state leave laws, short- and long-term disability, paid parental leave, company-sponsored leaves, etc.). 
  • Process all consultant leaves in accordance with applicable state paid family leave (PFL) laws, company policy, and other applicable leave requirements. 
  • Identify complex or high-risk leave cases (intermittent leave misuse concerns, overlapping leaves, exhausted entitlements, etc.) and escalate them to the Sr. Manager, People Operations & Compliance. 
  • Intake and manage all reasonable accommodation requests through the interactive process (ADA, Pregnant Workers Fairness Act, religious accommodations, etc.), from review through decision and follow-up. 
  • Prepare and verify payroll changes tied to leave status (unpaid leave, reduced schedules, disability offsets, return-to-work reinstatement, etc.) to ensure accurate pay and compliance. 
  • Administer military leave under USERRA and applicable state law for all employee types (full-time, part-time, temporary, seasonal, etc.), including reemployment rights and benefit continuation. 
  • Identify workplace trends and training opportunities. 

Key Qualifications:  
  • At least 2 years of HR experience, with exposure to employee relations, leave administration, and workplace accommodations. 
  • Working knowledge of employment laws and regulations, including FMLA, ADA, PFL, USERRA, and applicable state leave laws.  
  • Strong organizational and case management skills, with the ability to manage multiple employee matters, maintain accurate documentation, and protect confidential information.  
  • Ability to adapt to changing business needs and take on additional responsibilities as needed. 
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with employees, managers, Legal, Payroll, and other internal and external stakeholders. 

Our Culture: 
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.

Equal Opportunity Employer: 
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.

For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/ 

Connect with us:  
  • See our culture in action on LinkedIn and Instagram 
  • Know someone who would be perfect for this role? Share this career opportunity with them. 


Questions? Reach out to our talent acquisition team. 

The base salary for this position is $70,000 annually plus bonus opportunity


#LI-LM1

Detroit, Michigan


Associate Scheduler / Scheduler ( Detroit, MI)
The Select Group is seeking an Associate Scheduler or Scheduler to support project planning and scheduling. This role involves maintaining schedules in Primavera P6, tracking progress, identifying variances, and coordinating with project managers and design teams to keep projects on schedule. The opportunity required the Scheduler to be onsite in Detroit, Michigan, with three days onsite per week.

Qualifications:
Education:
Associate Scheduler — meet one of the following:
  • Bachelor’s degree in engineering, architecture, construction management, business, business administration, or a related field. No professional-level experience is required. Candidates completing their degree within nine months of expressing interest may be considered; degree verification is required before starting.
  • Associate degree in engineering, construction management, business, accounting, math, or a related field, plus at least three years of relevant experience.
Scheduler — meet one of the following:
  • Bachelor’s degree in engineering, architecture, construction management, business, business administration, or a related field, plus at least three years of relevant experience.
  • Associate degree in engineering, construction management, business, accounting, math, or a related field, plus at least five years of relevant experience.
Technical Skills and Relevant Experience
  • Primavera P6 or a similar scheduling tool: Ability to create, update, and track project schedules and identify schedule variances.
  • Excel: Proficiency with PivotTables and VLOOKUPs, including manipulating and analyzing financial data extracted from SAP.
  • Planning and scheduling: Related experience ideally gained in a utility, telecommunications, or construction environment.
  • Critical path analysis: Understanding of activity sequencing, lead and lag time, and baseline schedule variances, with the ability to explain schedule changes and their impact.
Day-to-Day Responsibilities
  • Update project schedules weekly in Primavera P6.
  • Attend schedule update meetings with the team responsible for scheduling field resources; prepare schedule updates and document meeting notes.
  • Coordinate with the scheduling team to track related schedules and dependencies.
  • Attend design meetings and incorporate relevant updates into project schedules.
  • Monitor progress against project timelines and communicate delays or deviations to the project team and Project Manager.
  • Assess the impact of schedule changes on key performance measures (KPMs), project metrics, and change requests.
  • Prepare and present scope, cost, and schedule change requests to management and the Governance Board before applicable KPM thresholds are exceeded.
  • Transfer updated schedule data into Maximo and keep the Project Manager informed.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran #LI-RA1

Mount Laurel, New Jersey

On-Site

Senior Optical Transport Engineer – Long Haul Backbone (Mount Laurel, NJ// Denver, CO)

We are seeking a Senior Optical Transport Engineer – Long Haul Backbone for a long-term contract engagement supporting the design, delivery, and activation of backbone wavelength services across a large-scale carrier network. This is a hybrid role requiring onsite presence four days per week in either New Jersey or Colorado.

In this role, you will own the complete lifecycle of backbone wavelength services—from initial feasibility analysis and end-to-end path design through provisioning, validation, testing, customer turn-up, and final service acceptance. You'll be responsible for engineering and delivering high-capacity optical transport services across multi-vendor DWDM networks while ensuring performance, reliability, and operational excellence.

This position follows a single-owner delivery model, where one engineer is accountable for the entire circuit throughout its lifecycle. Rather than handing work off between separate design, provisioning, and testing teams, you will maintain end-to-end ownership across every network segment, including metro ingress, the national backbone, and metro egress, ensuring each service is fully validated and production-ready before customer acceptance.


Required Qualifications 

  • 10+ years of hands-on experience engineering, provisioning, or supporting DWDM and optical transport networks in a carrier or large-scale service provider environment.  

  • Strong understanding of optical transport technologies, including DWDM, ROADM architectures, wavelength planning, optical amplification, regeneration, OSNR, dispersion, and optical power budgets.  

  • Hands-on experience provisioning and troubleshooting services on optical transport equipment from at least one major vendor, with the ability to work across multiple vendor platforms.  

  • Demonstrated ability to troubleshoot end-to-end circuits across multiple network segments while isolating faults within complex multi-vendor environments.  

  • Strong documentation skills and the ability to work directly with customers, operations teams, field personnel, and vendor support organizations throughout the service delivery process.  


Preferred Qualifications 

  • Direct experience with Nokia 1830 PSS, PSD, PSI-M, and related optical transport platforms.  

  • Direct experience with Ciena 6500, Waveserver, and RLS optical platforms.  

  • Experience supporting long haul or backbone optical transport networks.  

  • Familiarity with optical network management and orchestration systems.  

  • Experience performing optical service turn-up, customer acceptance testing, and production implementations.  


Key Responsibilities 

Wave and Circuit Design 

  • Perform end-to-end feasibility studies and path design for backbone wavelength services, including route selection, regeneration requirements, optical amplification, and reach validation.  

  • Engineer optical spectrum across the complete path, including wavelength assignment, fixed-grid and flex-grid alignment, and spectrum utilization to maximize backbone efficiency while preserving future capacity.  

  • Select the appropriate transponder, muxponder, and line-side hardware based on service rate, reach, and platform requirements.  

  • Validate optical performance against engineering standards before implementation and identify any constraints requiring hardware additions or path modifications.  

  • Document the complete service design, including intermediate sites, equipment, ports, and circuit routing.  

Multi-Platform Service Provisioning 

  • Provision end-to-end wavelength services across a multi-vendor optical network consisting of Nokia and Ciena transport platforms.  

  • Configure and turn up services on Nokia optical transport platforms, including the 1830 PSS, PSD, PSI-M family, and related shelf types.  

  • Configure and turn up services on Ciena 6500, Waveserver, and RLS platforms, including transponders, CCMD/CMD components, and line-system elements.  

  • Manage service transitions between vendor platforms and ensure optical and framing parameters remain consistent across vendor boundaries.  

  • Execute provisioning through element and network management systems while maintaining accurate service records, circuit labeling, and implementation documentation.  

End-to-End Troubleshooting and Customer Turn-Up 

  • Perform complete validation of wavelength services before customer handoff, including optical power verification, performance testing, error-free burn-in, and confirmation that service objectives have been achieved across the entire path.  

  • Troubleshoot complex issues across multi-vendor optical networks and determine whether faults originate within metro networks, the national backbone, or at vendor boundaries.  

  • Diagnose optical impairments including power issues, OSNR, dispersion, span loss, framing errors, timing issues, and service-layer alarms.  

  • Coordinate with field operations, network operations, and vendor technical support to resolve issues requiring field dispatch or vendor escalation.  

  • Deliver validated, production-ready wavelength services and provide post-installation support for services returning after customer handoff.  

Operational Execution and Handoff 

  • Perform end-to-end service acceptance testing, document validation results, and verify that all customer acceptance criteria have been satisfied before placing services into production.  

  • Maintain accurate engineering records, service documentation, turn-up results, circuit labeling, and as-built documentation throughout the delivery lifecycle.  

  • Execute work in accordance with approved operational procedures and engineering practices to minimize customer impact while maintaining backbone stability.  

 Continuous Improvement 

  • Identify opportunities to automate repetitive design, provisioning, validation, and documentation tasks to improve delivery efficiency and reduce manual effort.  

  • Contribute to implementation procedures, methods of procedure (MOPs), and operational documentation that support backbone wavelength delivery.  

    TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    #LI-KG1

Durham, North Carolina

On-Site

SENIOR SALESFORCE DEVELOPER - Durham,NC // Hoboken, NJ

The Select Group is seeking a Senior Salesforce Developer to join a Salesforce CRM Platform team to support the continued growth of a Customer Success Experience (CSX) initiative. This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong Salesforce development experience and is comfortable learning emerging technologies such as Agentforce and Data Cloud.

What You'll Bring: 

  • 5+ years of Salesforce development experience.
  • Strong Salesforce Service Cloud experience.
  • Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration.
  • Experience developing APIs and system integrations.
  • Agile software development experience.
  • Strong communication and problem-solving skills.

Bonus Experience: 

  • Salesforce Agentforce experience.
  • Salesforce Data Cloud exposure.
  • Salesforce sales cloud experience. Role will be roughly 80% service cloud and 20% sales cloud.
  • Experience building AI-enabled or automation-focused Salesforce solutions.

What You'll Do: 

  • Develop new features and enhancements within Salesforce Service Cloud.
  • Build custom Apex classes, Lightning Web Components, Flows, and integrations.
  • Participate in Agile ceremonies, sprint planning, and backlog refinement.
  • Collaborate with business analysts, architects, and quality engineers to deliver new functionality.
  • Support code reviews, deployments, production releases, and issue resolution.
  • Contribute to multiple Salesforce initiatives while maintaining development best practices.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-KG1
 

Tempe, Arizona

On-Site

Office Administrator- Tempe, AZ

What You’ll Bring:
  • 2–3 years of experience in administrative support, front desk, receptionist, or office administration roles.
  • Experience with access control and facility monitoring, including monitoring employee and visitor entry/exit, ensuring individuals access only authorized areas, checking guests in and out according to established procedures, and monitoring keycard access.
  • Reliable transportation with the ability to consistently commute to the work location.

What You’ll Do:
  • Serve as the primary point of contact for employees, visitors, vendors, and guests entering the office.
  • Manage visitor check-in and check-out processes through the onsite visitor management kiosk, ensuring all established access procedures are followed.
  • Monitor and maintain access control, including verifying that visitors are properly authorized and escorted by a CDW employee when required.
  • Issue, manage, and monitor employee and visitor keycard access.
  • Monitor CCTV systems to help maintain a safe and secure office environment.
  • Manage the front desk phone and provide professional assistance to employees, visitors, and vendors.
  • Support conference room coordination, including assisting with room setup and addressing basic meeting-related needs.
  • Assist with office supply management, including inventory monitoring and coordinating supply orders as needed.
  • Maintain a professional, welcoming, and organized front-office environment in a high-volume office setting.
  • Work onsite Monday through Friday to support the day-to-day needs of a busy office with approximately 300 employees and frequent vendor and visitor traffic.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-MT2