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ServiceNow Developer - Software Asset Management & Workday Integration
Length: 4-6 months contract
Location: Remote (USA - CST work hours) 

We are seeking a highly skilled and motivated ServiceNow Developer with specialized experience in Software Asset Management (SAM) implementation and Workday integration. The ideal candidate possesses a keen understanding of ServiceNow platform capabilities, has hands-on experience with SAM implementation, and is adept at integrating Workday data and processes into ServiceNow.

ServiceNow Developer - Software Asset Management & Workday Integration Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience.
• 3+ years of hands-on experience developing and administering ServiceNow, with proven expertise in SAM and Workday integrations.
• Demonstrated experience with the implementation and configuration of ServiceNow Software Asset Management (SAM) module.
• Strong working knowledge of Workday HCM and its API/web services for integration.
• Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and data transformation methods within ServiceNow.
• Experience with data migration, ETL processes, and third-party integration tools (e.g., MuleSoft, Dell Boomi, etc.) is desirable.
• Understanding of software licensing models, audit requirements, and compliance frameworks.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Effective communication and interpersonal abilities to engage with technical and non-technical stakeholders.
• Familiarity with Agile methodologies and experience working within a Scrum or Kanban team.
• ServiceNow Certified System Administrator (CSA) and Software Asset Management (SAM) certifications preferred.
• Workday integration certification or equivalent experience is an asset.

ServiceNow Developer - Software Asset Management & Workday Integration Responsibilities:

• ServiceNow Development and Customization
• Design, develop, and implement solutions on the ServiceNow platform to support business needs, with a focus on Software Asset Management (SAM) and Workday integration.
• Customize ServiceNow applications, develop workflows, business rules, client scripts, UI policies, and data integrations.
• Collaborate with business analysts and stakeholders to gather and translate requirements into technical solutions.
• Maintain and enhance current ServiceNow functionality, ensuring performance, reliability, and scalability.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension

About the Role:

Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.

What You Bring:

• 5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics

• Proficiency in PowerPoint, Excel, and Word

• Exceptional written and verbal communication skills

• Strong attention to detail and the ability to stay organized in a fast-paced setting

Bonus Points For:

• Prior experience in the telecommunications industry
• Familiarity with customer service environments or AI-powered tools

What You'll Do:

• Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.

• Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.

• Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.

• Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.

• Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Technical Content Writer

Location: Remote (EST preferred)
Duration: 6+ month rolling contract

Overview
We’re looking for a junior Technical Content Writer to create clear, concise, and engaging content that helps customers understand and get the most out of advanced technology solutions. This role works closely with engineers, product experts, and other stakeholders to translate complex technical concepts into accessible, well-structured materials for professional audiences.

Key Responsibilities

• Create and maintain a range of technical content, including guides, use case documents, white papers, best practice documentation, newsletters, and product usage communications.
• Work with subject matter experts (SMEs) to gather information and ensure accuracy, clarity, and relevance.
• Edit and proofread content for grammar, formatting, style, and brand alignment.
• Support all phases of the product lifecycle and customer journey through timely, targeted content.
• Use project management and content management tools to track, manage, and deliver content.
• Apply formatting and design principles to make content visually clear and engaging.
• Collect and analyze content performance metrics to measure effectiveness and inform improvements.

Required Skills & Experience

• 2+ years of experience creating technical content for professional audiences.
• Ability to work with SMEs to simplify complex technical topics.
• Basic understanding of technology terminology and concepts.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint).
• Experience with Jira and Confluence.
• Design skills with Adobe InDesign, Express, and PDF tools.
• Experience with content management systems (MadCap Flare, Xyleme a plus).
• Strong attention to detail, formatting, and design consistency.
• Excellent interpersonal and collaboration skills.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Position Title: Manufacturing Test Infrastructure Engineer
Location: Santa Clara, California (Fully Onsite)
Start Date: ASAP
Job Duration: 6+ months rolling contract, W2

Project Details:
A leading networking company is looking for a Test Infrastructure Engineer with strong software development and automation experience to help drive and sustain product development. This person will be part of the Manufacturing Test team, working closely with Engineering, Platform Design, and CM and DF partners. This high-visibility group ensures that every product shipped to customers works perfectly by developing and maintaining scalable test systems that validate hardware performance and reliability before it reaches end users. You’ll work directly with global manufacturing partners, investigate real-time test failures, and contribute to improving test efficiency.

This is an ideal opportunity for someone with 1-3 years of programming, infrastructure, and automation experience who is detail-oriented, proactive, and passionate about delivering high-quality products to customers.

Must Have Skills:

1. 1-3+ years of experience in software development or test automation, preferably in a hardware or manufacturing environment
2. Strong experience with python or go with an understanding of object-oriented programming – must have experience with scripting for automation
3. Working knowledge of Linux and Linux-based environments (OS install, services configuration, package deployment)
4. Strong understanding of SQL based databases (MariaDB, MySQL)
5. Understanding of fundamental networking concepts- understands how to connect remotely to servers and execute commands, as well as, troubleshoot issues
6. Comfortable analyzing test failures and determining root cause
7. Background in system-level testing or testing customer-facing hardware products
8. Experience reading and interpreting hardware specifications and schematics

Nice to Have Skills:

1. Experience in a manufacturing test environment
2. Familiarity with liquid cooling systems
3. Experience working with CM and DF partners
4. Familiarity with configuration management tools, e.g. SaltStack or Ansible
5. Knowledge of data visualization techniques and dashboard tools to view test data

Education/Certification Requirements:
B.S. Computer Science (or similar engineering degree)

Day to day responsibilities:

• Develop automated test scripts for High-Level Assembly (HLA) / System-level testing using Python and/or Go.
• Create and manage web-based interfaces for production test systems using CGI or web framework and backend databases (e.g. MariaDB/MySQL).
• Maintain manufacturing test infrastructure and automation tools across multiple global manufacturing partners.
• Automate server and test station provisioning using Linux tools.
• Build tools for hardware health monitoring, diagnostics, and system benchmarking in a Linux environment.
• Troubleshoot hardware and software issues in the manufacturing environment, including equipment replacement and maintenance.
• Participate in the Defect Reduction Team (DRT) efforts to identify and drive resolution of manufacturing issues.
• Define and implement Manufacturing Test Plans aligned with hardware and platform functional specifications.
• Provide daily technical support for products, systems, and tools in production.
• Drive test data collection, mining, and visualization to improve yield, process efficiency, and debug turnaround.
• Manage test capacity planning, procurement, and deployment schedules.
• Engage in DFx (Design for Excellence) practices including DFT, DFM to enhance product manufacturability.
• Support CM partners with on-site and remote training, debugging, and sustaining activities.

Platform Engineer (Onsite; Cheyenne, Wyoming)
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
 
Platform Engineer Qualification:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

Nice-to-Have Skills:

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

Platform Engineer responsibilities:

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures

 
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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