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Job Title: Office Administrator
Location: McLean, VA (Onsite)
Start Date: ASAP
Schedule: Part-time | Tuesday–Thursday, 8:00 AM–4:30 PM (30-minute lunch)
Duration: 12+ months (with potential for extension)

 

Position Overview:

We are seeking a professional, organized, and service-oriented Office Administrator to support front office operations in McLean, VA. This is a part-time, fully onsite role ideal for someone who thrives in a polished, high-visibility environment and enjoys supporting internal teams and guests alike.

Must-Have Qualifications:

• 2–3 years of experience in administrative support or front desk roles

• Strong customer service and interpersonal skills

• Professional presentation; business casual attire required

• Highly organized with strong attention to detail

• Experience with:

• Greeting and monitoring visitors and coworkers

• Managing keycards and building access

• Ordering and maintaining office supplies

• General administrative duties

Preferred Qualifications:

• High school diploma required; Associate’s or Bachelor’s degree preferred

• Previous experience supporting a corporate office environment

Key Responsibilities:

• Serve as the first point of contact for visitors, coworkers, and vendors

• Manage front desk and maintain a clean, organized lobby and common areas

• Handle phone calls, emails, mail, and package deliveries

• Order office supplies and maintain inventory

• Coordinate room bookings, conference setups, and facility maintenance

• Enforce visitor protocols and building access policies

• Monitor the flow of employees, contractors, and deliveries

• Document incidents and report urgent issues to supervisors

• Support emergency response protocols per company guidelines

• Maintain confidentiality and uphold professionalism at all times

• Contribute to process improvements and share best practices with peers

Onsite Requirement:

This role is fully onsite at the McLean, VA office Tuesday through Thursday, 8:00 AM to 4:30 PM.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AM1

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures

• Minimum of 5-7 years with managing data processes for large system migration or implementation projects
• Experience with Contact Center Implementations preferred (not required)
• Experience with Snowflake or other Data Warehousing tool
• Experience working cross functionally in a large, complex organization (experience working with IT, Engineering, and Testing teams).
• Experience with Change Management/Organizational Readiness (i.e., making sure documentation for a call center is up to date. Understanding the relationship between people, processes, systems and performance measurement. How can they help the business get ready for a change that needs to be deployed?) 
• Experience driving projects on a global scale.
• Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership.

• Role will be a mix of strategy, business-side stakeholders, Data Warehousing, Documentation, Process Mapping and Improvement, Testing
• Act as a Data Steward to advocate and to own the data analytics team updates for reporting once the solution is implemented.
• Tracking data dependencies throughout the implementation and advocating for the data team in the design process.
• Helping to test the analytics platforms on the backend. 

• Strong understanding of networking & Palo Alto Firewalls or Global Protect. Candidates must have recent Palo Alto firewall experience
• 8+ years of experience in network security, cybersecurity operations, or a related field.
• Previous experience in a leadership or mentoring role within a security team/environment.
• Bachelor's degree in Cybersecurity, Information Technology, or related field (or equivalent work experience).
• Strong understanding of security frameworks, network security architecture, and threat detection.
• Proficiency in security monitoring tools and SIEM platforms.
• Experience with security incident response and resolution.
• Familiarity with cloud security principles (AWS, Azure, or GCP).
• Relevant security certifications such as CompTIA Security+, CCNA, Red Hat Linux, PCCSA, PCNSA, or PCNSE preferred.
• Strong understanding requirement of networking & Palo Alto Firewalls or Global Protect.
• Excellent communication, analytical, and problem-solving skills.

• Provide leadership, mentorship, and technical guidance to a team of Associate Security Analysts.
• Oversee and track the progress of Associates through structured training and development plans.
• Ensure adherence to training paths, including certification acquisition and skills development.
• Conduct quality assurance (QA) checks on Level I security cases handled by Associates.
• Investigate and resolve complex security incidents and escalate as necessary.
• Collaborate with CNP management and mentors to optimize the Associate Security Analyst Program.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Support the recruitment and onboarding of additional resources to ensure a steady talent pipeline.
• Contribute to operational improvements and best practices for security monitoring and threat mitigation.
• Assist in ensuring compliance with industry security standards and CNP policies.

Demand Planner – Service Forecasting
Location: Sunnyvale, CA (Hybrid Schedule: Tuesday–Thursday Onsite)
Duration: 6-month contract with strong potential for extension

Overview:
We’re looking for a Demand Planner with a strong analytical mindset to support service forecasting efforts for key components used in repair and warranty programs. This role will be responsible for generating weekly forecasts, interpreting business events that impact demand, and ensuring alignment between demand planning and supply teams. Please note that this position is part of the Demand Planning team and collaborates cross-functionally with—but is separate from—the Supply team.

Key Responsibilities:

• Develop and maintain weekly demand forecasts for service components

• Analyze large datasets to uncover trends, generate insights, and perform ad hoc analyses

• Monitor business events or occurrences that influence demand and communicate timelines and impact

• Merge and interpret data from multiple sources to drive accurate forecasting

• Collaborate closely with supply counterparts to ensure coordination and alignment on planning

• Contribute to ongoing improvements in demand planning processes and tool usage

Required Skills & Experience:

• Proven experience in analyzing large data sets and conducting ad hoc analysis

• Knowledge of reverse supply chain practices

• Experience in service forecasting (not sales forecasting), preferably in a high-tech environment

• Proficiency with forecasting tools such as o9, JD Edwards, Oracle, SAP, or similar platforms

• Advanced Excel skills including pivot tables and VLOOKUPs

• Experience working with data visualization tools (e.g., Tableau)

• Familiarity with querying and extracting data from databases such as Snowflake or Oracle

Education:

• Bachelor’s degree in a related field with 3–5 years of relevant experience, or a Master’s degree with 1–2 years of experience

• Industrial engineering background is a plus

Preferred Background:

• Experience working with service-focused or high-tech manufacturers that manage repair and warranty operations
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-AL3