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Stamford, CT
On-Site
Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension
About the Role:
Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
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5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
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Proficiency in PowerPoint, Excel, and Word
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Exceptional written and verbal communication skills
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Strong attention to detail and the ability to stay organized in a fast-paced setting
Bonus Points For:
- Prior experience in the telecommunications industry
- Familiarity with customer service environments or AI-powered tools
What You'll Do:
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Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
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Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.
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Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
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Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.
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Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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DC, DC
On-Site
Ediscovery Technical Advisor
TSG Federal is seeking individuals with a strong background in ediscovery to support the FBI in Washington, DC. The government contract runs through 2029 with intend to continue extending. There are also clear paths to promotion!
Minimum LCAT Requirements –
- Years of Experience: 5+
- Clearance: Top Secret, in DISS
- Experience with technology and data collection to facilitate criminal, civil, and/or FOIA discovery
- Experience using eDiscovery software to perform collection of ESI
Day to day responsibilities:
- Provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil litigation, select FOIA requests, Congressional and other external inquiries;
- Provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI;
#LI-GN1
DC, DC
On-Site
Position Title: Litigation Technologist/Advisor
Start Date: ASAP
Location: Washington, DC
Program Mission: Work to improve the discovery and document production process for the FBI, within the Litigation Branch, Discovery Management Section (DMS), and in partnership with IT Branch professional staff and business process engineering staff.
Contract Ultimate Expiration Date: 06/29/29
LCAT Job Title: Litigation Technologist, Senior
Minimum LCAT Requirements –
- Certifications: n/a
- Years of Experience: 5+
- Clearance: Top Secret
Must Haves:
- Minimum of 5 years of experience with data collection, use of technology to facilitate discovery, management or training of discovery teams and familiarity with litigation practices
- Experience maintaining case-related documents in litigation support and document management databases.
- Experience organizing and overseeing document collections, uploads, processing, and productions.
- Technical ability to validate collection sets for accuracy and gaps.
- Expert technical user of eDiscovery tools.
- Demonstrated experience in beta testing eDiscovery tools, applications, and/or upgrades prior to release.
- Ability to advise and develop documentation on technical best practices in eDiscovery.
- Demonstrated strong oral and written communication skills, particularly in translating legal requirements into technical requirements and to provide end-user training to non-technical users.
- Experience creating standard operating procedures and/or best practices of technical applications for end users.
- Demonstrated successful coordination with IT partners in analysis of discovery tools and practices.
- Demonstrated ability to work as part of a team and manage complex relationships with all stakeholders.
Preferred:
- Law Degree (JD), current or prior Bar admission
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-HM1
Philadelphia, PA
Remote
Data Engineer (Databricks)
We are seeking a Data Engineer to play a key role in a major Data Engineering initiative at a leading enterprise-level telecommunications provider. This Data Engineer should have experience with Databricks Asset Bundling for CI/CD automation, conducting code reviews for adherence to development standards, and be comfortable participating in architectural decisions and technical solution design for this project.
Data Engineer Qualifications:
- 5+ years of experience in data engineering with at least 3 years focused on Databricks platform
- Hands-on experience with Databricks Asset Bundles (DABs) for CI/CD automation
- Proven experience implementing Medallion architecture patterns in production environments
- Strong proficiency in Databricks platform capabilities and data processing frameworks
- Experience with data lake management concepts and transactional data operations
Nice to Have Skills:
- Databricks certified professional credentials (Data Engineer Associate/Professional)
- Experience with real-time streaming data processing using Databricks Structured Streaming
- Knowledge of machine learning workflows and MLOps practices within Databricks
- Experience with Infrastructure as Code tools and deployment automation
- Familiarity with containerization technologies and modern DevOps practices
- Previous consulting or managed services experience
- Experience with data visualization tools and business intelligence platforms
- Knowledge of graph algorithms and network analysis techniques
Data Engineer responsibilities:
- Design and implement robust data pipelines using Databricks platform capabilities
- Develop and maintain ETL/ELT processes following best practices for performance and reliability
- Build and optimize data transformations within Databricks environments
- Design and implement graph data integration patterns and relationship mapping strategies
- Implement and manage Databricks Asset Bundles (DABs) for streamlined deployment workflows
- Configure and maintain CI/CD pipelines using Asset Bundles for development, staging, and production environments
- Participate in architectural decisions and technical solution design
- Stay current with Databricks platform updates and emerging data engineering technologies
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Houston, TX
On-Site
Our Utilities client is seeking a Security Analyst Lead to support their Network Security Infrastructure and Architecture teams. This role is designed to lead and mentor a team of Associate Security Analysts as part of an initiative to develop and retain talent in the network and cybersecurity space. The Security Analyst Lead will play a key role in training, oversight, and operational support, ensuring a structured path for Associates to transition into full-time Security Analysts.
Requirements:
- Strong understanding of networking & Palo Alto Firewalls or Global Protect. Candidates must have recent Palo Alto firewall experience
- 8+ years of experience in network security, cybersecurity operations, or a related field.
- Previous experience in a leadership or mentoring role within a security team/environment.
- Bachelor's degree in Cybersecurity, Information Technology, or related field (or equivalent work experience).
- Strong understanding of security frameworks, network security architecture, and threat detection.
- Proficiency in security monitoring tools and SIEM platforms.
- Experience with security incident response and resolution.
- Familiarity with cloud security principles (AWS, Azure, or GCP).
- Relevant security certifications such as CompTIA Security+, CCNA, Red Hat Linux, PCCSA, PCNSA, or PCNSE preferred.
- Strong understanding requirement of networking & Palo Alto Firewalls or Global Protect.
- Excellent communication, analytical, and problem-solving skills.
Responsibilities:
- Provide leadership, mentorship, and technical guidance to a team of Associate Security Analysts.
- Oversee and track the progress of Associates through structured training and development plans.
- Ensure adherence to training paths, including certification acquisition and skills development.
- Conduct quality assurance (QA) checks on Level I security cases handled by Associates.
- Investigate and resolve complex security incidents and escalate as necessary.
- Collaborate with CNP management and mentors to optimize the Associate Security Analyst Program.
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
- Support the recruitment and onboarding of additional resources to ensure a steady talent pipeline.
- Contribute to operational improvements and best practices for security monitoring and threat mitigation.
- Assist in ensuring compliance with industry security standards and CNP policies.
Cheyenne, WY
On-Site
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
Platform Engineer Qualification:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
- 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
- Proven experience troubleshooting at the physical and first layer of virtualization
- Strong understanding of Kubernetes and experience troubleshooting clusters
- 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
- Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations
Nice-to-Have Skills:
- Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
- Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
- Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack
- Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
- Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
- Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
- Troubleshooting of physical and first layer of virtualization
- Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
- Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
- Identify and implement optimizations to improve performance while reducing operational overhead
- Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
- Provide guidance on best practices for virtualization and automation
- Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
- Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
- Assist in backup, disaster recovery, and failover strategies to enhance system resilience
- Implement automated responses to incidents to minimize manual intervention
- Contribute to defining and maintaining best practices for virtualization and automation processes
- Maintain detailed documentation of infrastructure configurations and procedures
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1