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Stamford, CT
On-Site
Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension
About the Role:
Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
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5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
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Proficiency in PowerPoint, Excel, and Word
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Exceptional written and verbal communication skills
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Strong attention to detail and the ability to stay organized in a fast-paced setting
Bonus Points For:
- Prior experience in the telecommunications industry
- Familiarity with customer service environments or AI-powered tools
What You'll Do:
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Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
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Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.
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Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
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Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.
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Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-KG1
Ashburn, VA
On-Site
Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.
Senior Security Engineer requirements/qualification:
- Security Clearance: Active or obtainable U.S. Public Trust.
- 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
- Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
- Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
- Proficient in Python or Bash scripting
- Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
- Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.
Senior Security Engineer responsibility
- Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
- Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
- Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
- Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
- Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JW3
DC, DC
On-Site
Position Title: Litigation Technologist/Advisor
Start Date: ASAP
Location: Washington, DC
Program Mission: Work to improve the discovery and document production process for the FBI, within the Litigation Branch, Discovery Management Section (DMS), and in partnership with IT Branch professional staff and business process engineering staff.
Contract Ultimate Expiration Date: 06/29/29
LCAT Job Title: Litigation Technologist, Senior
Minimum LCAT Requirements –
- Certifications: n/a
- Years of Experience: 5+
- Clearance: Top Secret
Must Haves:
- Minimum of 5 years of experience with data collection, use of technology to facilitate discovery, management or training of discovery teams and familiarity with litigation practices
- Experience maintaining case-related documents in litigation support and document management databases.
- Experience organizing and overseeing document collections, uploads, processing, and productions.
- Technical ability to validate collection sets for accuracy and gaps.
- Expert technical user of eDiscovery tools.
- Demonstrated experience in beta testing eDiscovery tools, applications, and/or upgrades prior to release.
- Ability to advise and develop documentation on technical best practices in eDiscovery.
- Demonstrated strong oral and written communication skills, particularly in translating legal requirements into technical requirements and to provide end-user training to non-technical users.
- Experience creating standard operating procedures and/or best practices of technical applications for end users.
- Demonstrated successful coordination with IT partners in analysis of discovery tools and practices.
- Demonstrated ability to work as part of a team and manage complex relationships with all stakeholders.
Preferred:
- Law Degree (JD), current or prior Bar admission
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-HM1
Philadelphia, PA
Remote
Data Engineer (Databricks)
We are seeking a Data Engineer to play a key role in a major Data Engineering initiative at a leading enterprise-level telecommunications provider. This Data Engineer should have experience with Databricks Asset Bundling for CI/CD automation, conducting code reviews for adherence to development standards, and be comfortable participating in architectural decisions and technical solution design for this project.
Data Engineer Qualifications:
- 5+ years of experience in data engineering with at least 3 years focused on Databricks platform
- Hands-on experience with Databricks Asset Bundles (DABs) for CI/CD automation
- Proven experience implementing Medallion architecture patterns in production environments
- Strong proficiency in Databricks platform capabilities and data processing frameworks
- Experience with data lake management concepts and transactional data operations
Nice to Have Skills:
- Databricks certified professional credentials (Data Engineer Associate/Professional)
- Experience with real-time streaming data processing using Databricks Structured Streaming
- Knowledge of machine learning workflows and MLOps practices within Databricks
- Experience with Infrastructure as Code tools and deployment automation
- Familiarity with containerization technologies and modern DevOps practices
- Previous consulting or managed services experience
- Experience with data visualization tools and business intelligence platforms
- Knowledge of graph algorithms and network analysis techniques
Data Engineer responsibilities:
- Design and implement robust data pipelines using Databricks platform capabilities
- Develop and maintain ETL/ELT processes following best practices for performance and reliability
- Build and optimize data transformations within Databricks environments
- Design and implement graph data integration patterns and relationship mapping strategies
- Implement and manage Databricks Asset Bundles (DABs) for streamlined deployment workflows
- Configure and maintain CI/CD pipelines using Asset Bundles for development, staging, and production environments
- Participate in architectural decisions and technical solution design
- Stay current with Databricks platform updates and emerging data engineering technologies
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1
Santa Clara, CA
On-Site
Position Title: Mechanical Design Engineer
Start Date: ASAP
Location: Santa Clara, CA – fully onsite
Duration: 6+month contract to hire (opportunity for conversion after 6-12 months)
Project Details:
A leading networking company is looking to add a Mechanical Design Engineer focused on tooling. This role will sit within manufacturing and be a part of a new team, the infrastructure design team. This team will be focused on the design, development, and validation of tooling and fixtures that support NPI and high volume manufacturing. The Mechanical Design Engineer will have the opportunity to ideate and build tools from concept to CAD development to production in order to improve and support product manufacturing.
Must have skills:
- 5-7 years of mechanical design experience creating tooling and fixtures
- Fluent in 3D CAD and Creo/ProEngineer (SolidWorks not sufficient)
- Experience working in manufacturing design (designing jigs, tooling, fixtures, etc.)
- Experience working in a high-volume manufacturing environment
- Understanding of DFM/DFA
- Understanding of fabrication methods (CNC, molding, sheet metal)
- Experience working with cross-functional teams including hardware engineering, platform design, reliability engineering, test, etc.
- Experience working with CMs (contract manufacturers) from prototype to build. Must be willing to travel internationally to CMs on occasion.
- Experience with liquid cooling
- Experience writing python scripts for automation
- Experience with Agile PLM and Windchill PDMLink
Background/industry:
Has worked at a networking or semiconductor company, e.g. LAM Research, Applied Materials, Cisco, Juniper, etc.
Education:
BS or MS in Mechanical Engineering
Day to Day responsibilities:
- Engineer, design, and validate custom tooling, test fixtures, and jigs to support high-volume production.
- Translate mechanical and process requirements into CAD models, engineering drawings, and detailed documentation.
- Participate in design reviews and provide feedback to optimize DFM/DFT aspects of new products.
- Partner closely with Hardware Engineering, Platform Design, CM partners, and Reliability Engineering teams.
- Select and specify manufacturing processes (CNC, injection molding, sheet metal, coatings) as applicable to designed tools.
- Drive tolerance stack-up analysis for complex mechanical assemblies.
- Interface with overseas CMs and vendors to enable tool release, prototype builds, and pilot production.
- Investigate and recommend new manufacturing technologies to improve quality and cost- effectiveness of tooling solutions.
- Create and manage BOMs, ECOs, and revision histories using Agile PLM and Windchill PDMLink.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AM1
Cheyenne, WY
On-Site
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
Platform Engineer Qualification:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
- 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
- Proven experience troubleshooting at the physical and first layer of virtualization
- Strong understanding of Kubernetes and experience troubleshooting clusters
- 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
- Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations
Nice-to-Have Skills:
- Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
- Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
- Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack
- Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
- Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
- Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
- Troubleshooting of physical and first layer of virtualization
- Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
- Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
- Identify and implement optimizations to improve performance while reducing operational overhead
- Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
- Provide guidance on best practices for virtualization and automation
- Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
- Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
- Assist in backup, disaster recovery, and failover strategies to enhance system resilience
- Implement automated responses to incidents to minimize manual intervention
- Contribute to defining and maintaining best practices for virtualization and automation processes
- Maintain detailed documentation of infrastructure configurations and procedures
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1