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Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension

About the Role:

Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.

What You Bring:

• 5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics

• Proficiency in PowerPoint, Excel, and Word

• Exceptional written and verbal communication skills

• Strong attention to detail and the ability to stay organized in a fast-paced setting

Bonus Points For:

• Prior experience in the telecommunications industry
• Familiarity with customer service environments or AI-powered tools

What You'll Do:

• Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.

• Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.

• Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.

• Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.

• Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.

This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.

Senior Security Engineer requirements/qualification:

• Security Clearance: Active or obtainable U.S. Public Trust.
• 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
• Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
• Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
• Proficient in Python or Bash scripting 
• Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
• Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.

Senior Security Engineer responsibility

• Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
• Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
• Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
• Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
• Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Data Engineer (Databricks)
We are seeking a Data Engineer to play a key role in a major Data Engineering initiative at a leading enterprise-level telecommunications provider.  This Data Engineer should have experience with Databricks Asset Bundling for CI/CD automation, conducting code reviews for adherence to development standards, and be comfortable participating in architectural decisions and technical solution design for this project. 
 
Data Engineer Qualifications:

• 5+ years of experience in data engineering with at least 3 years focused on Databricks platform
• Hands-on experience with Databricks Asset Bundles (DABs) for CI/CD automation
• Proven experience implementing Medallion architecture patterns in production environments
• Strong proficiency in Databricks platform capabilities and data processing frameworks
• Experience with data lake management concepts and transactional data operations

Nice to Have Skills:

• Databricks certified professional credentials (Data Engineer Associate/Professional)
• Experience with real-time streaming data processing using Databricks Structured Streaming
• Knowledge of machine learning workflows and MLOps practices within Databricks
• Experience with Infrastructure as Code tools and deployment automation
• Familiarity with containerization technologies and modern DevOps practices
• Previous consulting or managed services experience
• Experience with data visualization tools and business intelligence platforms
• Knowledge of graph algorithms and network analysis techniques

Data Engineer responsibilities: 

• Design and implement robust data pipelines using Databricks platform capabilities
• Develop and maintain ETL/ELT processes following best practices for performance and reliability
• Build and optimize data transformations within Databricks environments
• Design and implement graph data integration patterns and relationship mapping strategies
• Implement and manage Databricks Asset Bundles (DABs) for streamlined deployment workflows
• Configure and maintain CI/CD pipelines using Asset Bundles for development, staging, and production environments
• Participate in architectural decisions and technical solution design
• Stay current with Databricks platform updates and emerging data engineering technologies

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Platform Engineer (Onsite; Cheyenne, Wyoming)
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
 
Platform Engineer Qualification:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

Nice-to-Have Skills:

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

Platform Engineer responsibilities:

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures

 
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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DATA ENGINEER 
Location: Denver metro area
Onsite: 4 days onsite, 1 day remote (hybrid)

Additional Notes: 

• *Candidates must be local to the Denver Metro Area or able to commute daily*
• *Candidates must be able to work directly with TSG's client on a W2 basis after the C2C contract phase has ended without visa sponsorship or visa transfer.*

We are hiring for a Data Developer to support a project focused on delivering seamless entertainment experiences. This initiative helps ensure customers can easily access all services included in their bundled subscriptions. The role will involve working with customer data to identify usage patterns, uncover gaps in service activation, and generate insights into customer behavior. The ideal candidate will collaborate with cross-functional teams to support data-driven decision-making that improves customer awareness, engagement, and value realization.

Must Have Skills:

• Advanced proficiency in SQL (senior level or above) 
  • Window functions, common table expressions (CTEs), complex query optimization, etc
  • Hands-on SQL coding without the use of ETL tools like Informatica
• Experience with AWS cloud services and cloud computing in general
• Strong communication and writing skills 
  • Engaging with executive leadership (SVP, EVP)
  • Ability to communicate complex topics in accessible way
• Proven ability to work independently and troubleshoot technical issues
• Familiarity with integrating AI into cloud-based services
  • Some exp integrating AI into the cloud infrastructure
  • Previously supported AI project(s) or have some exposure to workflows
• Knowledge of performance hardware tuning
• Familiarity with Tableau or other BI/data visualization tools  

Nice To Have Skills:

• Functional knowledge of Spark and Python

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-KG1