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TECHNICAL TRAINER/TECHNICAL WRITER | REMOTE (EST)
The Select Group is looking for a talented Technical Trainer/Writer to join one of our top clinical research partners. This person will provide enterprise-wide training and in-depth support on the computer policies and standard software/hardware. They will be working with other senior trainers to oversee daily training operations, coach new team members, lead team strategy sessions, and represent the team in meetings.

TECHNICAL TRAINER/TECHNICAL WRITER REQUIREMENTS

• Portfolio or work sample
• 5+ years of technical trainer experience in an academic or corporate IT setting
• Teaching via classroom and web conference
• Experience designing and developing instructional materials, computer-based training, and user reference materials
• Designing and developing websites or web content
• Creates and update documentation for instruction manuals and reference materials for learning centers.
• Supporting Microsoft office and enterprise-wide computer systems
• Tech Skills: Articulate, SharePoint On-Line, InDesign, Adobe Creative Cloud, Captivate design tools
• Technical writing and instructional design
• E-Learning Authoring
• Multimedia Integration, User Experience (UX) design
• AI tools (specifically Synthesia)
• Azure

Bonus:

• Articulate Rise 360
• Healthcare/clinical research industry experience (i.e., CTMS)
• Azure cloud experience

TECHNICAL TRAINER/TECHNICAL WRITER RESPONSIBILITIES

• Lead technical training projects
• Technical writing: Creation of quick reference cards, instructions, and learning center
• Perform training needs assessments for assigned projects
• Document how-to-use client standard software/hardware, as well as related business processes and policies
• Participate in development of enterprise-wide policies governing technology use
• Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software/hardware
• Provide in-depth coaching/support for staff, executive management, and faculty on use of client standard software and hardware
• Manage class scheduling, materials inventory, and student records for assigned projects
• Facilitate configuration of training lab computers for assigned projects
• Cross-train backup instructors for assigned projects
• Design, develop, and maintain Intranet sites for assigned projects
• Cross-train backup instructors for assigned projects
• Review training/documentation deliverables developed by other team members
• Work with team to manage Technical Training email and voicemail
• Work with team to establish training tools, processes, and promotional strategies
• Participate in client training initiatives
• Work on special projects as assigned

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Platform Engineer (Onsite; Cheyenne, Wyoming)
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
 
Platform Engineer Qualification:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

Nice-to-Have Skills:

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

Platform Engineer responsibilities:

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures

 
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Training Classroom Assistant x2 - ONSITE, Lake Norman, NC
Reason for Need:
Support is needed in preparation for the upcoming GoLive of the new Lake Norman Hospital. Two Classroom assistants are requested to support End Users as they prepare for Epic EMR training.
Project Details:
This role will support adult learners as they learn Epic’s EMR.  These assistants will help individuals from all backgrounds and vary technological proficiency levels in the classroom while they complete their mandatory EMR training.  The consultants will train end users in accessing their computer workstations in the classroom/lab, log into their computers, log into an Epic training environment, as well as participate in a Zoom meeting with the online instructor to complete training.  This will be onsite assistance. 
Day-to-Day Responsibilities:

• Provide one-on-one and small-group assistance with computer tasks (e.g., Epic training environment access, joining Zoom meetings for training, accessing the Learning Management System to complete end-of-class quizzes).
• Help instructors set up hardware, software, and training materials before each session.
• Support learners during training by helping learners communicate with the remote instructors.
• Assist with troubleshooting basic tech issues during class.
• Turn in Service Now tickets for technical issues that cannot be immediately resolved.
• Track attendance, organize digital handouts, and maintain training resources.
• Create a welcoming and inclusive classroom space for adult learners.

Must-Have Skills:

• Familiarity with common computer applications (Microsoft Office, email platforms, browsers, etc.).
• Comfort working with adults from a variety of educational and cultural backgrounds.
• Excellent communication skills with a focus on patience and clarity.
• Ability to multitask and support learners at different levels simultaneously.
• Ability to work independently and within a team in a high-pressure environment
• Flexibility and adaptability in a fast-paced setting

Education Requirements:

• Associates degree in IT or Bachelor’s degree in a related field or 1+ years of equivalent technical or call center experience

Remote Info: This position is onsite in Lake Norman.  Drug Test and Background check required.  Flu vaccination required during flu season

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Technical Content Writer

Location: Remote (EST preferred)
Duration: 6+ month rolling contract

Overview
We’re looking for a junior Technical Content Writer to create clear, concise, and engaging content that helps customers understand and get the most out of advanced technology solutions. This role works closely with engineers, product experts, and other stakeholders to translate complex technical concepts into accessible, well-structured materials for professional audiences.

Key Responsibilities

• Create and maintain a range of technical content, including guides, use case documents, white papers, best practice documentation, newsletters, and product usage communications.
• Work with subject matter experts (SMEs) to gather information and ensure accuracy, clarity, and relevance.
• Edit and proofread content for grammar, formatting, style, and brand alignment.
• Support all phases of the product lifecycle and customer journey through timely, targeted content.
• Use project management and content management tools to track, manage, and deliver content.
• Apply formatting and design principles to make content visually clear and engaging.
• Collect and analyze content performance metrics to measure effectiveness and inform improvements.

Required Skills & Experience

• 2+ years of experience creating technical content for professional audiences.
• Ability to work with SMEs to simplify complex technical topics.
• Basic understanding of technology terminology and concepts.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint).
• Experience with Jira and Confluence.
• Design skills with Adobe InDesign, Express, and PDF tools.
• Experience with content management systems (MadCap Flare, Xyleme a plus).
• Strong attention to detail, formatting, and design consistency.
• Excellent interpersonal and collaboration skills.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Quickbase Application Developer - Littleton, CO (ONSITE) 
The Select Group is looking for a Quickbase Application Developer to join the team at one of our telecommunications clients in the Littleton, CO area. 
Currently, the client is taking over Quickbase from another business unit. This project will be focused on optimizing workflows, data management, and IAM for the Quickbase application.

Requirements: 
- 3-5 years of experience developing applications using QuickBase platform
- Strong problem-solving skills, attention to detail, and ability to work independently or as part of a team
- Excellent communication skills to effectively collaborate with team members across various departments
- Solid understanding of Software Development Life Cycle
- Working knowledge of JavaScript, HTML, and CSS
- Understanding of database concepts and relational data design
- Experience with QuickBase formulas, pipelines, and automation features
- Experience working with MySQL databases for data management tasks (preferred)
- Basic understanding of API concepts and web services
- Familiarity with business process analysis and improvement methodologies


Education/Certification Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business, or related field

Day to day responsibilities:
- Designing and creating new applications and features based on business requirements
- Supporting quickbase application development, to include Quickbase 'pipelines' management and jinja coding
- Developing custom forms, reports, and dashboards to meet user needs
- Providing support by debugging issues, answering questions about system functionality, and completing enhancement requests
- Creating automated workflows and business process improvements
- Data modeling and relationship configuration between applications
- Translation of business requirements and process documentation into technical requirements, solution design, and reporting design
- Application testing, quality assurance, and user acceptance testing support
- Basic API integration and data import/export functionality
- Create and maintain effective application documentation and user support materials
- Collaborate with stakeholders to gather requirements and provide technical guidance
- Performance monitoring and optimization of existing applications


TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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