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Stamford, CT
On-Site
Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension
About the Role:
Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
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5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
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Proficiency in PowerPoint, Excel, and Word
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Exceptional written and verbal communication skills
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Strong attention to detail and the ability to stay organized in a fast-paced setting
Bonus Points For:
- Prior experience in the telecommunications industry
- Familiarity with customer service environments or AI-powered tools
What You'll Do:
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Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
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Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.
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Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
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Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.
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Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Louisville, KY
On-Site
PROJECT COORDINATOR
The Select Group is hiring a Project Coordinator for our client in Louisville, KY! This is a hybrid role requiring 4 days a week onsite and 1 day working from home. We are looking for a dynamic individual recently out of school or with 1-2 years of job or intern experience to join our client's Change Management team. This is an exciting opportunity to be part of a new program focused on improving Customer Experience through proactive maintenance and problem-solving before customers call in. If you're passionate about customer service, eager to learn, and ready to grow, apply today!
Project Details:
As part of the Change Management team, you will contribute to a pilot program aimed at enhancing Customer Experience by performing proactive maintenance and reacting before customers need assistance.
Must-Have Skills:
- 0-2 years of experience (internship or job experience)
- Strong customer service skills
- Ability to learn and adapt quickly
- Problem-solving skills
- Excellent oral and written communication skills
- Proficiency in MS Office Suite, particularly Excel
Day-to-Day Responsibilities:
- Support the project manager by scheduling meetings, handling documentation, and updating project documents
- Assist in communication efforts and training sessions
- Update the project plan regularly
- Collect and validate information as needed
- Help prepare status reports and presentations to share project progress
This role is perfect for someone who is looking to kick-start their career and develop their skills in project management and customer service.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Presto, PA
On-Site
Start/End Dates: 4/28/2025 - 10/27/2025
Work Location: C0026 - BMOCMC New York, NY (151 W 42nd Street) 4XSQ
City & State: New York, New York
Job Title: Developer - Specialized Developer – Senior
Job Description: Position Title: Full Stack Developer Line of Business: Capital Markets Est. Start Date: ASAP
Duration: 6 months
Bill rate: $125.00
Possibility of Extension: Y
Possibility of conversion to FTE: Y
Working hours: 9-5
Working Location: Can be fully remote, ability to be hybrid if they are in the New York area
Role Mandate: Understands that the success of a developer is to understand the core business processes of the business unit and business requirements as well as the architecture patterns and technology strategy (e.g., Transformation, SmartCore, DevOps). Conceive and write detailed software implementations/code while ensuring that their code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements. Writes, configures, and integrates code to create the software that aligns with architecture patterns and technology strategy. Understands the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system. Evaluates new technologies for fit with the program/system/ecosystem and the associated upstream and downstream impacts on process, data, risk (e.g., security). Works toward the objective of defect free software. Ensures that systems functionally meet requirements, align with architecture and promote the development of common assets. Supports the resolution of production issues and problems. Makes recommendations to improve BMO processes &
systems.
Role Responsibilities Include (but are not limited to):
• Supports research and development of development frameworks, and definition of standards.
• Leads and implements initiatives as required to deliver business objectives.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders and ensures alignment.
• Monitors and tracks performance, and addresses any issues.
• Reviews the work of other team members as required.
• Provides input into the planning and implementation of operational programs.
• Decomposes business requirements and translates them into detailed design specifications and code.
• Interacts with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of both the business and end-customers.
• Assesses the costs and benefits for different solutions and recommend/decide on appropriate designs.
• Designs solutions, writes code, performs unit testing, develops appropriate artefacts / documentation, and facilitates final delivery.
• Supports production issues, includes independently completing root-cause analysis and diagnosis.
• Devises new algorithms and data structures for target environment and platform attributes in alignment with architectural patterns.
• Builds solutions that are supportable, scalable and achieve our aspiration of common assets.
• Recommends or automates approaches to streamline and integrate technological processes and/or systems to improve operational efficiency and effectiveness.
• Supports the management of specific project deliverables & outcomes.
• Identifies opportunities to strengthen the development capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
Must-Have Skills:
• Typically 3-4 years of work experience in Web Technologies, IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business
• Exceptional skills in HTML5, CSS3, and JavaScript
• Experience with Java
• Experience with TypeScript
• Experience with the Junit Testing Framework
• Experience with building Native Web Components
• Experience with MithrilJS or similar JavaScript libraries
• Experience with AngularJS
• Experience writing Vanilla JavaScript applications
• Experience with Webpack or other JavaScript Task Runners
• Proficient level of knowledge in domain.
• Knowledge of software development practices, concepts, and technology obtained through formal training and/or work experience.
• Knowledge of required programming languages and can code with little oversight.
• Knowledge of technical/business environment and processes.
• Understand functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices.
• Have facility with and understanding of the ecosystem that code operates in.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth
Interviews:
• 30 minute screening call with HM
• 3 round interview process with various team members
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-MD5
Anywhere in USA, CA
Remote
The Select Group is seeking a Commercial Project Coordinator who will be acting as the project coordinator responsible for coordinating contractual terms from execution through project closeout
Commercial Project Coordinator Requirements:
- 7–10 years of commercial construction project or program management experience, ideally with a focus mission-critical infrastructure projects of similar scale.
- Proven expertise in cost management, including budget planning, forecasting, and financial tracking throughout the project lifecycle.
- Strong background in schedule management, with experience overseeing project timelines, milestones, and deliverables to ensure on-time execution.
- Direct, hands-on experience in commercial management processes, including procurement, risk management, change control, contract administration, and contract negotiations.
- Experience working either directly for a large general contractor or closely alongside them in a day-to-day project delivery environment.
Commercial Project Coordinator Responsibilities:
- Lead cross-functional coordination with internal partner teams and external stakeholders to ensure alignment across all phases of project delivery.
- Manage and maintain comprehensive Project Status Reports, providing clear visibility into cost performance, budget adherence, and schedule tracking for executive and stakeholder review.
- Oversee end-to-end procurement processes, including purchase order creation, invoice reconciliation, and vendor payment workflows, ensuring compliance with financial controls and project timelines.
- Drive the review, coordination, and execution of change orders, ensuring timely implementation and accurate cost/schedule impact assessments.
- Actively monitor and enforce all commercial obligations in accordance with contractual terms, identifying risks and ensuring vendor accountability throughout the project lifecycle.
- Report on key schedule milestones and deliverables to the Leased Asset Management (LAM) team and other cross-functional groups, facilitating strategic decision-making and operational continuity.
#LI-RA1
Richardson, TX
On-Site
Senior Security Engineer –Fortinet
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Basking Ridge, NJ, Ashburn, VA, or Richmond, TX, with the expectation of being on-site two days per week at one of these locations.
Senior Security Engineer Requirements
- Must be eligible for Public Trust clearance. Due to federal clearance requirements, candidates must be U.S. citizens or lawful permanent residents (Green Card holders).
- 6+ years’ experience with Fortinet Technologies
- Deep expertise with FortiGate (UTM, SD-WAN, SSL/IPS, VPNs, HA, CLI troubleshooting)
- Proficient with FortiAnalyzer (log analysis, reporting, compliance dashboards)
- Experienced in FortiManager (policy packages, ADOMs, centralized config)
Nice to Have
- Certified NSE 5, 6 and/or 7
Senior Security Engineer Responsibilities
- Collaborate with cross-functional engineering, planning, and operations teams to align on technical requirements and timelines
- Analyze test results and logs to identify root causes of failures and drive issue resolution
- Perform regression, functional, and performance testing on new firmware, hardware, and network designs
- Participate in lab environment setup, configuration, and maintenance to simulate real-world deployment scenarios
- Document test outcomes, issues, and recommendations in clear, actionable reports
- Provide feedback to vendors and internal teams on device behavior and performance
- Support government compliance and certification requirements through rigorous testing
- Stay current on Fortinet product updates and emerging technologies relevant to broadband/ISP services
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1
Ashburn, VA
On-Site
Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.
Senior Security Engineer requirements/qualification:
- Security Clearance: Active or obtainable U.S. Public Trust.
- 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
- Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
- Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
- Proficient in Python or Bash scripting
- Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
- Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.
Senior Security Engineer responsibility
- Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
- Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
- Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
- Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
- Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JW3