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ServiceNow Developer - Software Asset Management & Workday Integration
Length: 4-6 months contract
Location: Remote (USA - CST work hours) 

We are seeking a highly skilled and motivated ServiceNow Developer with specialized experience in Software Asset Management (SAM) implementation and Workday integration. The ideal candidate possesses a keen understanding of ServiceNow platform capabilities, has hands-on experience with SAM implementation, and is adept at integrating Workday data and processes into ServiceNow.

ServiceNow Developer - Software Asset Management & Workday Integration Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience.
• 3+ years of hands-on experience developing and administering ServiceNow, with proven expertise in SAM and Workday integrations.
• Demonstrated experience with the implementation and configuration of ServiceNow Software Asset Management (SAM) module.
• Strong working knowledge of Workday HCM and its API/web services for integration.
• Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and data transformation methods within ServiceNow.
• Experience with data migration, ETL processes, and third-party integration tools (e.g., MuleSoft, Dell Boomi, etc.) is desirable.
• Understanding of software licensing models, audit requirements, and compliance frameworks.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Effective communication and interpersonal abilities to engage with technical and non-technical stakeholders.
• Familiarity with Agile methodologies and experience working within a Scrum or Kanban team.
• ServiceNow Certified System Administrator (CSA) and Software Asset Management (SAM) certifications preferred.
• Workday integration certification or equivalent experience is an asset.

ServiceNow Developer - Software Asset Management & Workday Integration Responsibilities:

• ServiceNow Development and Customization
• Design, develop, and implement solutions on the ServiceNow platform to support business needs, with a focus on Software Asset Management (SAM) and Workday integration.
• Customize ServiceNow applications, develop workflows, business rules, client scripts, UI policies, and data integrations.
• Collaborate with business analysts and stakeholders to gather and translate requirements into technical solutions.
• Maintain and enhance current ServiceNow functionality, ensuring performance, reliability, and scalability.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Duration: 4 months
Sr. Data Architect (GCP/BiqQuery)
We are seeking a Senior Data Architect to design and deliver a unified Sales & Compensation dataset. The role involves creating the compensation calculation domain, producing clean and auditable datasets that downstream systems can trust and consume. The architect will work closely with an Agile Product Owner, reverse-engineer existing data logic where needed, set standards and guardrails for the data engineering team, and lead delivery of the hierarchy model first, followed by the compensation domain.

Sr. Data Architect Requirements:

• 10+ years of experience in data architecture and modeling at scale (relational, dimensional, hierarchy modeling, slowly changing dimensions, effective/bitemporal dating).
• Proven background designing financial, compensation, or pricing datasets with versioning rules and full auditability.
• Strong experience with data modeling, transformation design, orchestration, and automation.
• Deep knowledge of data governance and compliance frameworks, including security controls, metadata management, and audit processes.
• Ability to assess complex, messy legacy models and deliver a clean, optimized target design.
• Strong stakeholder communication and a product-focused mindset.

Nice-to-Have Skills:
Industry experience in telecommunications or retail, particularly with hierarchies and compensation models.
Experience enabling downstream data consumption through secure, governed access patterns.

Sr. Data Architect Responsibilities:

• Architect the target data model for employee and store hierarchies and the consolidated orders (compensation) domain.
• Reverse-engineer existing data logic and document the current state, leading a canonical rebuild grounded in best practices.
• Design a rule and versioning framework for compensation to support accurate historical replay and auditing.
• Define ingestion and transformation patterns, including change data capture from enterprise and legacy systems, as well as backfill strategies.
• Establish governance standards: data contracts, lineage tracking, testing, access controls, and compliance logging.
• Optimize for performance and cost efficiency, applying best practices for partitioning, clustering, caching, and workload management.
• Set standards and guardrails for development, mentor engineering teams, and partner closely with the Product Owner.
• Collaborate with business and technical stakeholders across multiple departments to ensure data models are well-documented, maintainable, and easy to consume.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.

This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.

Senior Security Engineer requirements/qualification:

• Security Clearance: Active or obtainable U.S. Public Trust.
• 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
• Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
• Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
• Proficient in Python or Bash scripting 
• Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
• Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.

Senior Security Engineer responsibility

• Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
• Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
• Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
• Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
• Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Platform Engineer (Onsite; Cheyenne, Wyoming)
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
 
Platform Engineer Qualification:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
• 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
• Proven experience troubleshooting at the physical and first layer of virtualization
• Strong understanding of Kubernetes and experience troubleshooting clusters
• 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
• Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations

Nice-to-Have Skills:

• Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
• Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
• Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack 

Platform Engineer responsibilities:

• Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
• Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
• Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
• Troubleshooting of physical and first layer of virtualization
• Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
• Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
• Identify and implement optimizations to improve performance while reducing operational overhead
• Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
• Provide guidance on best practices for virtualization and automation
• Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
• Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
• Assist in backup, disaster recovery, and failover strategies to enhance system resilience
• Implement automated responses to incidents to minimize manual intervention
• Contribute to defining and maintaining best practices for virtualization and automation processes
• Maintain detailed documentation of infrastructure configurations and procedures

 
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension

About the Role:

Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.

What You Bring:

• 5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics

• Proficiency in PowerPoint, Excel, and Word

• Exceptional written and verbal communication skills

• Strong attention to detail and the ability to stay organized in a fast-paced setting

Bonus Points For:

• Prior experience in the telecommunications industry
• Familiarity with customer service environments or AI-powered tools

What You'll Do:

• Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.

• Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.

• Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.

• Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.

• Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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